Here are some common questions we get. And the answers to those questions.
Question: Are you licensed? Answer: Yes, we are 100% licensed contractors.
Question: Are you insured? Answer: Yes, we are 100% insured.
Question: How long have you been in business? Answer: We've been in business for 15 years, and collectively have over 100 years of experience amongst our team.
Question: Do you give free, detailed, itemized quotes for the job? Answer: Yep! We provide free, detailed, itemized quotes. We want to make sure you know exactly what is being spent on your project. It's important that you understand the details, and it's important for both of us to be aligned on the deliverable you want. That way everyone is happy. We like happy customers. Here is a sample quote below.
Question: Who takes care of getting the permits? Answer: We do that for you so you don't have to.
Question: Do you ever subcontract out work? Answer: We do. Because we are a marketplace, we connect you to contractors who we believe would be the best partner for you. We've worked with these teams for a long time and know the quality of their work. We help make sure that the level of customer service is top notch.
Question: Do you have architects in case we need one to draft the plans for project? Answer: Yep. We can make an intro to the people we recommend. You can also find one on your own.
Question: Can I speak to some of your past customers as referrals? Answer: Yep! We'll provide you with a full list of past customers. They've already said they'd be happy to speak with you and answer your questions.
Question: What information should I (the customer) have ready to tell you (Boston Renovation) when you call/email me back? Answer: We'd like to know:
The type of room(s) you're looking to have worked on (Example: "Living Room, Bathroom, Bedrooms," etc)
Your vision / what work you need done. (Example: "I want to completely remodel my kitchen. Here is what I'm thinking." Or, "I need to paint all rooms in my house. And I could use help picking colors, too.").
Best days/times you are available for us to visit you at your home and see what you need done. (Example: "I'm home most mornings from 7 - 9 AM, most nights from 5 PM on, and this Saturday from 10 AM - 3 PM"). We'll help work around your schedule. We'll never, ever give you a wide time frame that we'll be there. That's annoying to customers and we don't do that.
Where you are located, so we know where to go.
Timeline. (Example: "I would like this done by the end of September b/c we are having our baby then.")
Question: What towns do you serve? Answer: We serve any town within a 30 mile radius from Boston. We can serve any towns North and West of Boston up to 50 miles, including towns in New Hampshire. Our most popular towns are: Melrose, Somerville, Cambridge, Medford, Malden, Arlington, Lexington, Concord, Peabody, Salem, and the surrounding North Shore area, mostly as a result of how well the real estate market has done over the past ten years, particularly in the North.
Question: Do you charge to have a contractor come out, tour the property, and provide a quote? Answer: Nope. That's free of charge.
Question: When can you start? Answer: We'll work with you to give you a good idea of when we can start and when we will finish the work. If there's ever an emergency (ex: water pipe burst, electrical fire issue, etc) feel free to call us and we'll try to get out there immediately.
Request a Quote
We'd love to take on your next project. Request a quote below, give us call, or text, or shoot us an email. If we don't pick up, we'll be sure to contact you back within 24 hours.
Call or text: 978.697.4625 Email: firstname.lastname@example.org Address: Boston Renovation, 24 School Street, 2nd Floor, Boston, MA, 02108